Returns & Freshness Guarantee
Our Freshness Guarantee
We carefully select and condition our flowers before they are arranged and delivered.
With appropriate care, you can generally expect your flowers to remain fresh and enjoyable for several days. Some varieties naturally have a longer vase life than others, so it is completely normal for individual blooms within an arrangement to mature at different rates.
If you believe the flowers you have received have not met our usual quality standards, please contact us within 24 hours of delivery so we have the opportunity to make it right.
Please email us at contact@perfectpetals.com.au with:
- Your name and order number
- A brief description of the issue
- Clear photographs showing the entire arrangement
- Close-up photographs of any flowers you are concerned about.
Please do not dispose of the flowers before contacting us, as we may need to assess the arrangement or ask for additional photographs.
Where we determine that the flowers have not met our quality standards, we will work with you to provide an appropriate remedy, which may include replacement of the affected flowers or arrangement, a store credit, partial refund or refund, depending on the circumstances and in accordance with your rights under Australian Consumer Law.
Caring for Your Flowers
Fresh flowers are living, natural products and their longevity is affected by their environment and how they are cared for after delivery.
For the best vase life, we recommend:
- Keeping flowers in a cool position away from direct sunlight and heat
- Keeping arrangements away from air conditioners, heaters and draughts
- Changing vase water regularly
- Re-cutting flower stems when refreshing the water
- Keeping the vase or container topped up with fresh water
- Removing flowers as they naturally finish
- Keeping flowers away from ripening fruit.
Arrangements created in floral foam should be checked daily and topped up carefully with fresh water.
Perfect Petals cannot take responsibility for deterioration caused by extreme heat, direct sunlight, lack of water, unsuitable storage or failure to follow reasonable flower care instructions after delivery.
Natural & Seasonal Variation
Flowers are a product of nature, which is one of the things we love most about them.
Flower varieties, colours, sizes, shapes and availability change throughout the seasons and sometimes from one market day to the next.
The photographs on our website represent the style, colour palette and overall feel of our designs rather than an exact recipe of flowers.
Where a particular flower, foliage, vase, container or gift item shown is unavailable, our florists may substitute it with an alternative of similar style and equal or greater value while maintaining the overall look and quality of the arrangement you selected.
Stem counts and the physical size of arrangements may also vary depending on the varieties and market value of the flowers used. Our priority is always to deliver the value and overall style represented by the product ordered.
Natural characteristics such as slight variations in colour, shape, markings or petal appearance are not necessarily indications that a flower is damaged or of poor quality.
Returns & Change of Mind
Because fresh flowers and plants are perishable and are prepared specifically for each order, we are generally unable to accept returns or provide refunds simply because you or the recipient changes their mind.
We are also unable to provide a refund solely because an arrangement differs from the website photograph where the differences are the result of seasonal availability, natural variation or appropriate substitutions and the arrangement remains consistent with the style and value ordered.
This does not affect any rights you may have under Australian Consumer Law.
Cancellations & Changes
If you need to change or cancel an order, please contact Perfect Petals as soon as possible. We will always try to accommodate your request where we can.
However, once flowers have been purchased or prepared specifically for your order, your arrangement has been made, or the order has left our studio for delivery, cancellation or significant changes may no longer be possible.
Same-day orders are processed quickly, so changes or cancellations cannot be guaranteed.
Special orders, weddings, events, corporate orders and custom floral work may be subject to separate cancellation terms.
Incorrect Delivery Information & Unsuccessful Deliveries
It is the customer's responsibility to provide accurate recipient, address and contact information when placing an order.
If a delivery cannot be completed because incorrect or incomplete information has been supplied, access to the property is unavailable, the recipient cannot be located, or another circumstance outside Perfect Petals' reasonable control prevents delivery, an additional delivery fee may apply if redelivery is required.
These circumstances do not ordinarily entitle the purchaser to a refund for the flowers or original delivery fee.
Non-Perishable Gifts
If a non-perishable gift item is faulty, damaged or not as described, please contact us as soon as possible with your order details and photographs where appropriate.
We will assess the issue and provide a remedy in accordance with Australian Consumer Law.
Change-of-mind returns for non-perishable items may be considered at our discretion where the product is unused, unopened and in its original condition and packaging.
Some products, including personalised items, gift cards and other items that cannot reasonably be resold, may not be eligible for change-of-mind returns.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Need to Talk to Us?
If something isn't right, please tell us. We would much rather have the opportunity to look at the issue and find a fair solution.
Perfect Petals
1053 Wynnum Road
Cannon Hill QLD 4170
Phone: (07) 3399 9659
Email: contact@perfectpetals.com.au