Delivery

Our personal floral couriers lovingly hand deliver to the following Brisbane areas daily...
Please check out the list below to see if we deliver to your suburb. We can deliver blooms all over Brisbane - If you would like delivery to a Brisbane suburb not listed, interstate or overseas please contact the shop for pricing and availability to your selected area. p. (07) 3399-9659
 
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We also offer delivery interstate and overseas, additional fees may apply – please contact the shop for pricing and availability to your desired area. p. (07) 3399-9659
 
 
GUARANTEED - SAME DAY delivery applies to most areas when you place your order/s by 2 pm. You will be contacted if this is not possible. Deliveries for Saturday must be placed by 12 noon same day. We ensure that all deliveries reach business addresses by 5:30 pm. Orders to residential addresses will be delivered up until 6.30 pm. Please ensure accuracy of details given to us. We are unable to deliver on Sundays or on public holidays.
 
 
If the recipient is not home our couriers will leave the flowers in a safe place. If it is not possible to leave in a safe place (e.g. apartment buildings), and we cannot contact the recipient, flowers will be returned to the shop and can be picked up at a suitable time or another delivery fee will apply if re-delivery requested.
Please note it is your responsibility to provide the correct address and contact number at the time of ordering. We will not be held responsible for flowers not received due to incorrect details given to us.
 

Order Cancellation/ Changes
Please contact our shop on (07) 3399-9659 if you need to change any details regarding your order asap. Unfortunately we are unable to cancel orders that have already been prepared or have left for delivery.

 

Substitution Policy
Due to seasonal availability and fresh produce supply - If your selected flowers are unavailable or out-of-season we will substitute for the closest possible match to keep the overall look of the flower arrangement within the same style you have chosen. Images found on this site are used as guides only and may not be exactly the same as the final product.

Credit Card Security
For your security Perfect Petals uses PayPal to handle all online transactions.   Perfect Petals does not see or store your credit card details at any time when purchasing online. Your Credit Card details are handled by PayPal's secure servers and are never viewed by Perfect Petals. PayPal are world leaders in online security and have over 150 millions accounts worldwide. For more information on PayPal, please visit their website.

Alcohol In Australia
It is illegal for alcohol to be purchased by or delivered to any person under the age of 18. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves Perfect Petals of any responsibility in this regard. Alcohol will only be sold as an accompaniment to another item, such as fresh flowers and will never be sold on it's own in compliance with liquor licensing laws.

PRIVACY POLICY

Perfect Petals

1. We respect your privacy 1.1. Perfect Petals respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. 1.2. "Personal information" is information we hold which is identifiable as being about you. 2. Collection of personal information 2.1. Perfect Petals will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. 2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. 2.3. Additionally, we may also collect any other information you provide while interacting with us. 3. How we collect your personal information 3.1. Perfect Petals collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. 4. Use of your personal information 4.1. Perfect Petals may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. 4.2. Perfect Petals may contact you by a variety of measures including, but not limited to telephone, email, sms or mail. 5. Disclosure of your personal information 5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. 5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. 5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Perfect Petals, perfectpetals.com.au, its customers or third parties. 5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. 5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. 5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information. 6. Security of your personal information 6.1. Perfect Petals is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. 6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 7. Access to your personal information 7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at contact@perfectpetals.com.au. 7.2. We reserve the right to refuse to provide you with information that we hold about 29th May 2019 you, in certain circumstances set out in the Privacy Act. 8. Complaints about privacy 8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to P.O. Box 631, Cannon Hill, Queensland, 4170. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. 9. Changes to Privacy Policy 9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. 10. Website 10.1. When you visit our website When you come to our website (perfectpetals.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. 10.2. Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. 10.3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Perfect Petals is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.